Cancellation Policy
We understand that travel plans can change. This cancellation policy explains how deposits, refunds, weather-related changes, rescheduling requests, and charter credits are handled for Pure Energy Charters in Turks and Caicos.
A practical cancellation policy for your Turks and Caicos yacht charter
At Pure Energy Charters, every private yacht experience requires preparation before guests arrive. Crew scheduling, provisioning, itinerary planning, marina coordination, and vessel readiness are all arranged in advance to help deliver a smooth and memorable day on the water.
Our cancellation policy is designed to be fair to guests while also recognizing the planning and reserved availability involved in a luxury yacht charter. Whether you are booking a half-day trip, full-day charter, sunset cruise, overnight charter, or extended yacht experience, we recommend reviewing the terms below before confirming your reservation.
This page outlines how cancellation timing affects deposit refunds, what happens when Pure Energy Charters must cancel, how unsafe weather is handled, and how rescheduling requests are reviewed.
Cancellation terms based on notice period
The amount refunded depends on how far in advance the cancellation is made before the scheduled charter date.
Full Deposit Refund
Best cancellation windowIf you cancel your charter 30 days or more before the scheduled charter date, Pure Energy Charters will provide a full refund of the deposit, excluding any applicable transaction, card processing, or payment platform fees.
50% Deposit Refund
Partial refund periodIf you cancel between 15 and 29 days before the scheduled charter date, a 50% refund of the deposit will be issued, minus any applicable transaction fees. The remaining portion helps cover reserved availability and pre-charter planning.
Non-Refundable Deposit
Final booking periodIf you cancel 14 days or less before the scheduled charter date, the deposit is non-refundable. At this stage, the vessel, crew, and preparation time have typically been secured for your private charter.
Weather, operator cancellations, and rescheduling
Because yacht charters are affected by marine conditions and operational requirements, some situations are handled separately from standard guest cancellations.
If Pure Energy Charters Cancels
If Pure Energy Charters cancels your charter for operational reasons, a full refund of the deposit will be provided. We will communicate with you as clearly and promptly as possible if a charter cannot proceed as scheduled.
- Guests will be notified as soon as a cancellation decision is made.
- A full deposit refund will be issued when Pure Energy Charters initiates the cancellation.
- Where appropriate, the team may also discuss alternative dates or options.
Unsafe Weather Conditions
Guest safety is always the priority. If unforeseen circumstances such as unsafe marine weather conditions prevent the charter from operating, your deposit may be held as service credit for a future charter.
- Service credit can be used toward a future Pure Energy Charters experience.
- Rescheduling is subject to vessel, crew, and date availability.
- No additional rescheduling charge is applied when the change is due to unsafe conditions, subject to availability.
- Deposit credit has no stated deadline under the current policy.
Important: Weather decisions are based on safety and operating conditions, not only on whether it is sunny or raining. Sea state, wind, visibility, advisories, and captain or operator judgment may all be considered when determining whether a charter can safely proceed.
How date changes and adjustments are reviewed
We try to assist guests wherever possible, but changes depend on availability and the timing of the request.
Guest-Initiated Date Changes
Requests to change your charter date may be accommodated based on availability and at the discretion of Pure Energy Charters. Because each booking reserves a specific vessel, crew, and time slot, changes are not guaranteed.
- Contact the team as soon as your plans change.
- Provide your booking name, charter date, preferred new date, and contact details.
- Additional fees, rate differences, or deposit adjustments may apply depending on the request.
Availability and Charter Type
Availability can vary by season, vessel schedule, charter duration, and itinerary. Longer yacht charters, overnight experiences, special requests, and peak travel dates may require more coordination than a standard day charter.
- Peak dates may have limited flexibility.
- Custom experiences may involve provisioning or planning costs.
- Final approval rests with Pure Energy Charters based on operational requirements.
A simple process for booking changes
For the fastest support, please contact Pure Energy Charters directly with your booking details and requested change.
Contact the Team
Reach out by phone, email, or through the website contact page as soon as you know your plans may change.
Share Booking Details
Include your name, charter date, charter type, and the best phone number or email address for follow-up.
Review Your Options
The team will confirm whether your request falls within the refund window, service credit terms, or rescheduling availability.
Confirm Next Steps
Once the request is reviewed, Pure Energy Charters will confirm any refund, credit, new charter date, or applicable adjustment.
Common questions before you book
These frequently asked questions are included to help guests understand the Pure Energy Charters cancellation policy before confirming a private yacht charter in Turks and Caicos.
Are transaction fees refundable?
Refunds exclude any applicable transaction, card processing, or payment platform fees. These fees may be charged by third-party processors and are not always recoverable by Pure Energy Charters.
What happens if I cancel less than 14 days before my charter?
If you cancel 14 days or less before the scheduled charter date, the deposit is non-refundable under the current policy.
Can I move my charter to a different date?
Date changes may be accommodated based on availability and Pure Energy Charters’ discretion. Depending on timing, charter type, and requested date, additional fees or deposit adjustments may apply.
What if the weather is unsafe?
If unsafe conditions prevent the charter from operating, guests may receive service credit, with the deposit available for future use. Rescheduling is subject to availability.
What if Pure Energy Charters cancels my trip?
If Pure Energy Charters cancels the charter, a full refund of the deposit will be provided.
Speak with Pure Energy Charters about your reservation
If you need to cancel, reschedule, or clarify the terms of your yacht charter booking, our team is here to help. Please contact us with your reservation details so we can review your request and guide you through the next steps.
